Refund policy
Returns & Refunds Policy
Glow Pantry
Every Glow Pantry piece is thoughtfully handcrafted in small batches. We take great care in preparing and packaging every order and want you to feel completely confident purchasing from us.
Change of Mind Returns
Due to the handcrafted and consumable nature of our products, we are unable to accept returns for change-of-mind purchases.
Faulty or Damaged Items
If your order arrives damaged or faulty, please contact us within 7 days of delivery with:
• Your order number
• A brief description of the issue
• Clear photos of the item and packaging
We will assess the issue and, where appropriate, offer a replacement or refund in line with Australian Consumer Law.
Handcrafted Variations
Each Glow Pantry candle is individually hand-poured. Minor variations in colour, texture and finish are a natural characteristic of handmade products and form part of each piece’s unique character. These variations are not considered faults.
Food & Consumable Products
For hygiene and safety reasons, we cannot accept returns on food or consumable items unless they are damaged or incorrect upon arrival.
Refunds
Where a refund is approved, it will be processed to the original payment method. Please allow 3–5 business days for your financial institution to complete the transaction.
Contact Us
If you have any questions about your order or this policy, please contact us at:
📧 glowpantry@outlook.com
Australian Consumer Law
Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law.
