Terms of service

Overview

This website is operated by Glow Pantry. Throughout the site, the terms “we”, “us” and “our” refer to Glow Pantry. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms & Conditions.

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Products & Descriptions

All Glow Pantry products are handcrafted in small batches. Due to the handmade nature of our candles and goods, variations in colour, texture, and finish may occur. These variations are part of the unique character of each piece and are not considered faults.

Product images are provided as a guide only. Colours may appear slightly different depending on screen settings.

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Orders & Payments

All prices are listed in AUD. Payment must be received in full before an order is processed. We reserve the right to correct pricing errors or cancel orders where an obvious pricing or listing error has occurred.

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Shipping

Glow Pantry operates as an online business and proudly ships throughout Australia, New Zealand and the United States.

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Returns & Refunds

Please refer to our Returns & Refunds Policy for full details. Due to the nature of our products, change-of-mind returns are not accepted unless required under Australian Consumer Law.

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Care & Safety

Glow Pantry candles are decorative items unless otherwise stated. Always follow candle care and safety instructions provided with your purchase. We are not responsible for damage caused by improper use or failure to follow care guidelines.

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Intellectual Property

All content on this website, including images, text, branding, and designs, is the property of Glow Pantry and may not be copied, reproduced, or used without written permission.

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Limitation of Liability

To the fullest extent permitted by law, Glow Pantry shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Nothing in these Terms excludes or limits any rights or remedies available under the Australian Consumer Law.

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Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia.

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Contact Information

For any questions about these Terms & Conditions, please contact us at:
📧 glowpantry@outlook.com