Shipping policy
Glow Pantry Shipping Policy
Shipping Locations
Glow Pantry proudly ships throughout Australia, New Zealand and the United States.
We are an online-only business and do not offer local pickup. Pantry-to-Porch local delivery is available within a 5 km radius of Mount Waverley, Victoria.
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Order Processing
Every Glow Pantry piece is handcrafted and carefully prepared to order.
Orders are typically processed within 2–5 business days. During busy periods, product launches or limited-edition releases, processing may take a little longer.
You’ll receive a shipping confirmation email once your order has been dispatched.
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Shipping Rates & Delivery
Australia
Standard shipping is AU$12, with free standard shipping on Australian orders over AU$200.
Most Australian orders arrive within 3–7 business days after dispatch.
New Zealand
Shipping costs are calculated at checkout.
Delivery generally takes 5–10 business days after dispatch, although customs processing may occasionally cause additional delays.
United States
Shipping costs are calculated at checkout.
Delivery generally takes 9–25 business days after dispatch, depending on destination and customs processing.
Please note that all delivery timeframes are estimates and may vary due to carrier delays, seasonal demand or customs clearance.
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Tracking
Tracking information will be provided by email whenever available once your order has been dispatched.
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Damaged or Missing Parcels
If your order arrives damaged, or you believe your parcel has been lost in transit, please contact us within 7 days of delivery (or the expected delivery date) at:
glowpantry@outlook.com
Please include your order number along with photographs of any damage where applicable so we can assist as quickly as possible.
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Incorrect Shipping Information
Please ensure your shipping details are correct before completing your order.
Glow Pantry cannot accept responsibility for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete address information provided at checkout.
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Customs & Duties
International orders may be subject to customs duties, taxes or import fees imposed by the destination country. These charges are the responsibility of the customer.
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Questions?
If you have any questions about shipping or delivery, we’d love to help.
glowpantry@outlook.com
