Shipping policy
Shipping Policy
Shipping Locations
Glow Pantry currently ships to:
• Australia (nationwide)
• New Zealand
We operate as an online-only business and do not offer local pickup at this time.
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Order Processing Time
All Glow Pantry items are handcrafted and prepared with care.
• Orders are processed within 2–5 business days
• During busy periods or new releases, processing times may extend slightly
• Custom or limited-edition items may require additional preparation time
You’ll receive a confirmation email once your order has been dispatched.
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Shipping Rates & Delivery Times
Australia
• Shipping rates are calculated at checkout
• Estimated delivery times:
• Standard shipping: 3–7 business days after dispatch
• Express shipping (if available): 1–3 business days after dispatch
New Zealand
• International shipping rates are calculated at checkout
• Estimated delivery time:
• 5–10 business days after dispatch (may vary due to customs processing)
Please note delivery timeframes are estimates only and may vary depending on carrier delays, peak periods, or customs clearance.
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Tracking
Where available, tracking details will be provided via email once your order has shipped.
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Damaged or Missing Parcels
If your order arrives damaged or if your parcel appears to be lost in transit, please contact us within 7 days of delivery at:
glowpantry@outlook.com
Include your order number and clear photos (if applicable) so we can assist you promptly.
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Incorrect Address Details
Please ensure your shipping details are correct at checkout.
Glow Pantry is not responsible for delays or lost parcels due to incorrect or incomplete address information provided by the customer.
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Customs & Duties (New Zealand Orders)
International orders may be subject to customs duties or taxes imposed by the destination country. These charges are the responsibility of the customer.
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Questions?
If you have any questions about shipping or delivery, feel free to contact us at:
glowpantry@outlook.com
